Last Updated: 21st Nov 2025
This Payment, Refund & Cancellation Policy (“Policy”) governs all payments made to ED Fusion Global Private Limited (“we”, “us”, “our”) for services offered through edfusionglobal.com (“Site”). By making a purchase, booking a service, or submitting payment through our Site, you agree to the terms of this Policy.
1. Payments
1.1 Accepted Payment Methods
We accept payments through the following modes:
- Credit/Debit Cards
- Net Banking
- UPI
- Wallets
- Bank Transfer (NEFT/RTGS/IMPS)
- Any other method displayed at checkout
All payments must be made in Indian Rupees (INR) unless otherwise stated.
1.2 Payment Security
We use secure, PCI-DSS compliant third-party payment gateways.
While we take reasonable security measures, we are not responsible for:
- Payment gateway errors
- Bank delays or failures
- Unauthorized transactions caused by factors beyond our control
1.3 Taxes
All applicable taxes (GST or others) will be charged as per the prevailing rates.
Prices displayed on the Site may be exclusive or inclusive of taxes — details will be shown at checkout.
2. Refund Policy
Our refund policy depends on the type of service purchased.
Refunds, if applicable, will be processed only according to the rules mentioned below.
2.1 Online Courses, Training Programs & Digital Products
Since digital learning materials and access credentials are delivered instantly or within a short time, all purchases are final and non-refundable.
Refunds will NOT be provided for:
- Course access already granted
- Training programs purchased
- Digital downloads (PDFs, templates, toolkits, presentations)
- Recorded sessions or modules
- LMS subscriptions or memberships
2.2 Workshops, Live Classes & Events
Refunds are available only if:
- The cancellation is made at least 7 days before the scheduled start date
- The user has not accessed any pre-event materials
No refund will be issued for:
- No-shows
- Last-minute cancellations (within 7 days of event)
- Failure to attend due to technical issues from the user’s side
We may allow a one-time reschedule depending on seat availability.
2.3 Consulting, Advisory & Customized Services
Payments for consulting or custom services (e.g., corporate training, project-based work) are non-refundable once:
- The proposal is accepted,
- Work has commenced, or
- Teams have been allocated.
Any exceptions must be approved in writing and may include deductions for work already completed.
2.4 Duplicate Payments
If a user is charged twice for the same service due to a system error, the duplicate payment will be:
- Refunded, OR
- Adjusted against future services
Refund processing time: 5–7 business days.
3. Cancellation Policy
3.1 Online Learning Products
Digital products cannot be cancelled after purchase because they are delivered instantly.
3.2 Workshops & Events
Cancellations will be accepted only if requested:
- At least 7 days prior to the event
Cancellations within 7 days are not eligible for refunds.
3.3 Consulting Agreements
Cancellation terms will be governed by the terms stated in the signed contract or proposal. Partial work payments are non-refundable.
4. Rescheduling Policy
For eligible programs (workshops, training sessions), you may request a reschedule:
- Only once
- At least 72 hours before the session
- Subject to availability
- Without additional charges
Last-minute rescheduling (within 72 hours) will incur a rescheduling fee.
5. Refund Processing Timeline
Approved refunds will be:
- Processed within 5–7 business days
- Credited to the original payment method
Delays may occur due to:
- Bank processing times
- Payment gateway settlement cycles
We have no control over the timeline once the refund is processed from our end.
6. Contact for Payment or Refund Queries
If you have questions or need assistance with payments, cancellations, or refunds, contact us at:
Email: info@edfusionglobal.com
7. Amendments to This Policy
We may update this Policy from time to time.
Changes take effect immediately upon posting on this page.
You are advised to review this page periodically.